FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

In assessing drought conditions, we evaluate two primary factors.  The first is the status of our well system, comprising of three wells.  The second is the drought assessment provided by the Central Texas Groundwater Conservation District (CTGCD).  See CTGCD Drought Stage.  

Double Horn Well Status:

Central Texas is currently facing prolonged drought conditions.  The combination of these circumstances and continued community demand has led to historically low well levels, compromising the wells' ability to meet present demand and potentially affecting their structural soundness and long-term productivity.  In response, as of February, we have begun sourcing water from certified external suppliers to augment well output and fulfill consumption requirements.  This initiative has successfully reduced pressure on the wells, with preliminary data showing signs of recovery in wells #1 and #2.  Nevertheless, well #3, which supplies most of our water, has not shown comparable progress and remains critical.  Well status is posted on our website at DHCWSC Well Depth Data.

While early July saw substantial rainfall, providing temporary relief - especially to surface water sources - it is still too soon to determine the overall effect from this on groundwater resources, including the primary aquifer supplying our water.  Due to varying hydrogeological conditions, changes in groundwater levels may not become evident for several weeks.  Although we are optimistic about the potential recovery of all three wells, the available data advises caution.  We have particular concerns about well #3's capacity to recharge at its historical rates and resume its primary role in supplying the majority of our water.  The second concern is that, despite the significant rainfall received in early July, there remains a considerable risk that ongoing drought conditions throughout the rest of the year could negate any benefits gained from this recent precipitation.

What's Next

The board remains committed to exercising prudent management of well health.  Insight into the impact of recent rainfall on groundwater levels will be provided by the forthcoming assessment from CTGCD on July 28, 2025, as well as the August well depth readings.

These findings will be thoroughly reviewed during the upcoming board meeting scheduled for August 26, 2025.  At that time, decisions will be made regarding;

  1. The appropriate drought condition stage level;
  2. The quantity, if any, of supplemental water to procure.

Non-Profit Corporation

The Double Horn Creek Water Corporation (DHCWSC) is a non-profit entity committed to serving the Double Horn community.  In compliance with its by-laws, DHCWSC is organized to recover only its operating costs while sustaining an adequate operating reserve.  By law, DHCWSC does not generate profit from procuring supplemental water.  Additionally, it remains our objective to eliminate the reliance on supplemental water as soon as it is prudent to do so.

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

A repair could have been completed recently allowing air to enter the line, causing the milky look.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.